Before activation
If MIREX cannot approve or provision the requested mailbox, we will return the payment in full. You may also request a full refund before mailbox activation.
After activation
Within 14 calendar days after activation, you may request cancellation and a full refund. After that period, unused time is not ordinarily refunded, but we will consider a fair remedy if MIREX fails to provide the paid service. Any mandatory right under applicable law takes precedence.
How to request a refund
Contact us through the contact page or customer portal, include your request reference and reason, and do not send card details. We verify the request and payment, explain our decision, and return approved funds through the original method where practicable. Provider processing times vary. A full refund ends the associated paid term and mailbox use rights.
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